Cancellation & Refund Policy – Travelasan

Effective date: 14/09/2026

How cancellations, refunds, amendments, and non-refundable cases work for Travelasan bookings.

1.General Policy

All cancellations must be made in writing via email or WhatsApp.

Cancellation charges depend on airlines, hotels, and suppliers.

2.Flight Cancellation

Flights are usually non-refundable or partially refundable.

Cancellation rules are strictly as per airline policy.

3.Hotel Cancellation

  • 30+ days before travel: Low cancellation charges
  • 15–30 days: Moderate charges
  • 0–15 days: High or 100% charges

4.Holiday Packages

Cancellation depends on individual components:

  • Flights
  • Hotels
  • Transfers

Some packages may be completely non-refundable.

5.No Show Policy

No refund for unused services.

Includes missed flights, transfers, or hotel stays.

6.Refund Process

Refunds processed after receiving from suppliers.

Timeline: 15–30 working days

What is taken off your refund, the evidence we owe you for each deduction, and which account the money is returned to are set out in section 9, “How Your Refund Is Paid”. That list is exhaustive: nothing outside it is deducted.

7.Cases Where Little or Nothing Comes Back

In the cases below, hotels, airlines and embassies usually keep all or most of the money, so your refund may be small or nil. This describes what suppliers charge us — it is not a decision by Travelasan to keep money we still hold.

  • Visa rejection — embassy and government fees cannot be recovered by anyone, and visa-linked bookings are often held to full cancellation charges
  • Peak season travel dates — hotels and airlines commonly apply 100% retention
  • Promotional and discounted fares — normally sold by the supplier on a fully non-refundable basis
  • Last-minute bookings — cancelled inside the supplier's free-cancellation window, so retention is usually total

Whatever the suppliers do release, we pass back to you in full, with their cancellation confirmations attached so you can see it. If any part of your booking can still be cancelled without charge, we will cancel it and refund that part even where the rest is lost.

8.Amendments

Date changes or modifications may incur charges.

Subject to availability and supplier rules.

9.How Your Refund Is Paid

Approved refunds are paid in money, to the same bank account, card, or UPI ID the payment came from. Where that account, card or UPI ID is closed or unavailable, we will collect fresh bank details from you in writing before paying. We do not convert a refund into credit or a voucher without your written consent.

What we deduct, and nothing else:

  • Amounts already paid to a hotel, airline, or other supplier and not recoverable — we will send you the supplier cancellation confirmation showing the amount
  • Payment gateway charges actually incurred on your payment
  • The Travelasan service charge, only where the work was already performed and your quote showed that charge as a separate line

If a deduction cannot be evidenced with a supplier document, it is not deducted. Once your refund is paid we will send you the bank reference number for it.

10.The Booking Fee, and the Easy Points You Get Instead

The booking fee shown on your quote is what you pay to confirm a booking and to have us start work on it. It is not refundable, and it never was. Sections 1 to 9 above govern money that is refundable; the booking fee sits outside all of them, and no part of it is counted when a refund is worked out.

In place of that fee we credit your Travelasan account with Easy Points of the same value, once the booking fee has reached us. This is a separate credit we choose to give you, and it is not a refund, a part-refund, or a reversal of the fee. Accepting it costs you nothing and gives up none of your rights under this policy.

What these points can and cannot do:

  • They can be put towards the cost of a future trip booked with Travelasan
  • They do not expire, and they stay in your account whether or not the trip you paid the fee for goes ahead
  • They are not money. We do not pay them out, and they cannot be exchanged for cash
  • They belong to the account they were credited to and cannot be transferred to anyone else

How much of a trip you can pay for with points is shown on your quote before you pay. Points credited against a booking fee are not held to the limit we put on promotional points such as sign-up and referral credit, because a booking fee is your own money and promotional points are a gift from us.

If you cancel, the booking fee stays non-refundable and the points stay in your account for a future trip. Nothing in this section changes what you are owed on the rest of your payment, which is dealt with above.